For people leaders, understanding the value of happiness at work and implementing effective Employee Assistance Programmes (EAPs) can lead to significant benefits for both employees and employers.
Happiness at work is not just a feel-good factor – it has tangible benefits for organisations.
In two studies, researchers found a noticeable increase in productivity when employees were happy.
The University of Warwick found that happy employees are 12% more productive, whereas Oxford University’s Saïd Business School saw an increase of 13% more productive.
These findings highlight the direct correlation between employee happiness and productivity.
Cost of unhappiness
On the flip side, unhappiness at work can be costly.
According to a report by Harvard Business Review, unhappiness at work costs the world $8.8 trillion in lost productivity, equivalent to 9% of global GDP.
This staggering figure underscores the importance of addressing employee wellbeing to avoid significant financial losses.
The role of Employee Assistance Programmes (EAPs)
Employee Assistance Programmes (EAPs) are designed to support employees’ mental and emotional wellbeing.
These programmes offer confidential counselling, stress management resources, and other support services that can help employees navigate personal and professional challenges.
Implementing EAPs can lead to a happier, healthier workforce, which in turn benefits the organisation.
Benefits of supporting employee happiness
- Increased productivity: By investing in employee wellbeing, organisations can boost overall productivity and performance.
- Reduced absenteeism: Employees who are happy and engaged are less likely to take sick days. This reduction in absenteeism can lead to significant cost savings.
- Improved employee retention: A positive work environment fosters loyalty and reduces turnover. Employees are more likely to stay with an organisation that values their wellbeing.
- Enhanced creativity and innovation: Happy employees are more likely to think creatively and contribute innovative ideas. This can drive organisational growth and competitiveness.
- Better customer service: Employees who are satisfied with their jobs are more likely to provide excellent customer service, leading to higher customer satisfaction and loyalty.
Recent insights
A recent article by Harvard Business Review highlighted that 50% of the global workforce is ‘quiet quitting’, and 18% are openly expressing their unhappiness at work.
This trend underscores the need for organisations to address employee wellbeing proactively.
Meanwhile Harvard professor Arthur C. Brooks emphasises that happiness is contagious, but so is misery.
Creating a positive work environment can have a ripple effect, improving the overall morale and atmosphere within the organisation.
Make sure your EAP is effective
To maximise the benefits of EAPs, organisations should consider the following steps:
- Assess employee needs: Conduct surveys and assessments to understand the specific needs and challenges faced by employees. This information can help tailor EAPs to address the most pressing issues.
- Promote awareness: Ensure that employees are aware of the available EAP services. Regular communication and training sessions can help increase utilisation rates.
- Provide confidential support: Confidentiality is crucial for the success of EAPs. Employees should feel safe seeking help without fear of stigma or repercussions.
- Measure impact: Regularly evaluate the effectiveness of EAPs through feedback and performance metrics. This can help identify areas for improvement and demonstrate the value of the program to stakeholders.
Good business sense
Investing in employee happiness is not just a moral imperative; it makes good business sense.
By supporting employee wellbeing through effective EAPs, organisations can enhance productivity, reduce costs, and create a positive work environment that attracts and retains top talent.
For people leaders, prioritising happiness at work can lead to a more engaged, motivated, and successful workforce.
To ensure your business doesn’t miss any opportunities to support employee wellbeing, invest in CiC’s employee assistance programme, support and advice services.
Our comprehensive employee support programmes will give your staff access to specialist guidance, information and advice for positive mental health and wellbeing.
For more information, call us on 020 7937 6224 or complete our short enquiry form.
Research and resources
- New study shows we work harder when we are happy – University of Warwick
- Happy workers are 13% more productive – University of Oxford
- Creating a happier workplace is possible – and Worth It – Harvard Business Review
- Harvard’s Arthur C. Brooks on the secrets to happiness at work – Harvard Business Review